Technical Support Channels
A 60–Minute Ticket Response Time Guarantee
We provide a 60–minute response guarantee for any ticket or e–mail that you submit to our customer support team. We will quickly answer all general inquiries and forward the case to our administrators if further assistance is needed. If you make use of the Administration Services package, we’ll complete any of the included server management services at a time that has been agreed upon beforehand.
A First–Rate Client Support Service
Our customer support staff will be online for you 24–7 should you require assistance with our Control Panel or with any of the apps that we preinstall on your behalf on the server. And if you require assistance handling all the daily admin tasks on your dedicated server, you can have a glance at our Administration Services package, that includes backup hard drive space, OS updates on a weekly basis, problem troubleshooting and software installation services, server monitoring and restarting services, etcetera.
An Intuitive Help Area
We have equipped the Control Panel with a comprehensive knowledgebase, which includes extensive explanations of all its features and functionalities. Furthermore, we have prepared exhaustive video tutorials that will further instruct you how to perform a given action or solve a commonly experienced problem. The instructional articles and the tutorial videos are readily accessible from each Control Panel section via the Help and Videos buttons situated in the upper right corner.