24/7 Customer Support
Read more about what ‘customer support’ indicates in the hosting world and about the several support forms.
The customer support that you'll get from your shared website hosting supplier is very important, no matter if you have pre-sales questions and you aren't a client yet, or you've got some technical problem with an active account. Timely and clear information regarding a question or an issue can save you lots of time and efforts, not mentioning that this is generally a proof that you are ordering from an actual hosting supplier and not from a reseller. If you obtain a hosting account from a company that does not own its servers and it cannot access them immediately, it's very likely that you'll wait for a day or two so as to get a response to any kind of query, thus your sites may stay offline for ages. In comparison, a supplier which offers different options for communication and has a support team available at any time can assist you right away and help you limit or fully avoid any kind of downtime and possible losses.
24/7 Customer Support in Shared Website Hosting
We acknowledge the significance of getting assistance without delay, so our shared website hosting services include 24/7 tech support and various means of contact. In case you do not have an account yet, you can easily phone us or come on our live chat and talk to a live representative, in order to inquire about our services or check if our servers meet the system requirements for your websites. Thus, you'll never end up getting a service that you cannot use. If you already have your hosting account with us, you can also open a support ticket from the Hepsia hosting Control Panel in case the issue is strictly technical or it requires more investigation. Unlike the majority of suppliers on the market, we reply to all tickets within one hour, so you won't need to wait for an entire day. Our support services can be accessed round-the-clock, even during public holidays.