In case you have ordered a web hosting package and you’ve got certain inquiries connected to a concrete function/feature, or if you’ve experienced a certain problem and you need support, you should be able to touch base with the respective client support staff. All hosting companies use a ticketing system regardless of whether they provide other ways of contacting them aside from it or not, due to the fact that the best way to handle a problem most often is to submit a ticket. This form of communication makes the replies exchanged by both parties simple to track and permits the help desk support team members to escalate the problem in case, for instance, a system administrator has to step in. Most often, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, so you have to use no less than two different accounts to get in touch with the client care staff and to actually manage the hosting space. Constantly switching between different accounts could sometimes be a drag, not to mention the fact that it requires quite a lot of time for the majority of hosting companies to respond to ticket requests.
Integrated Ticketing System in Shared Website Hosting
With a shared website hosting from our company, you will never have to leave your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire online presence. You can easily access any trouble ticket whilst browsing your files or configuring various settings. The ticketing system is being closely monitored 24/7 by our client care staff and the response time is no more than 1 hour, but it rarely takes more than 20 minutes to get support. In contrast with certain web hosting companies, we don’t charge extra for using the ticketing system, so you can contact us as often as you wish and ask for info in regard to any billing or technical problem. Besides, you can see a number of articles, which will help you solve the most commonly confronted predicaments yourself.