A live chat is one of the ways of communication provided by some web hosting suppliers as part of their support services. Determined by the provider, the chat is used for pre-sales, billing and/or technical assistance. This way of communication is faster than a support ticket and it will make it less likely to misspell or misunderstand a word as compared to a phone call with a representative. In addition, if the issue that you have requires some time to be examined and dealt with, you are able to do something different meanwhile rather than just waiting, as you would have to do if you call. Also, you can take advantage of a live chat support service for free as long as you have web accessibility even if your web hosting supplier is situated in a different country and they do not have a local phone number you can call.

Live Chat Support in Shared Website Hosting

As we consider the fact that many problems can be resolved when you talk to a live person, we supply a live chat service for all our potential and existing clients. The chat is accessible every single day and our customer care representatives can assist you with a variety of questions and troubles. In case you are not our customer yet, you can find out more about our shared website hosting plans and the web hosting platform in general to make sure that your web sites will operate properly on our servers. If you already have an account and you have some questions or you have any kind of troubles with any of our services, you can get in touch with us through the live chat and we will supply you with the needed details or help you troubleshoot the problem. You will need to open a support ticket for specific problems which require more time or the expertise of a system administrator, still for the majority of basic problems you'll get help right away.