Although this is not the most importantfactor in order to identify a dependable shared website hosting provider from a bad one and a reseller from an actual provider, having the option to call and talk with a live person is an indicator that you are not dealing with a one-person company and that you'll be able to reach someone when you're looking for assistance. The telephone support for hosting services may vary from standard to expert, therefore the problems which can be resolved through a call differ depending on the specific supplier. In most cases, these issues are more basic and include billing or first level technical issues since more difficult problems usually need a support ticket where both you and the system administrators can follow what is going on with a specific issue. However, the option to phone call your supplier can save you considerable time and efforts for the numerous small things which may eventually appear at the time you manage your website hosting account.
Phone Support in Shared Website Hosting
We know that having the option to consult with a live agent is rather important, so we have three support lines around the globe (UK, USA and Australia) and you will be able to get in touch with us over the phone for 14 hours a day. In case you consider obtaining one of our Linux shared website hosting packages, for example, you have the option to give us a call and find more about our solutions before placing your order to be sure that we do meet all of the system requirements for your websites. After your order, you can call us about all of the sales and / or billing troubles you may have, or receive any kind of general or basic tech info that you need. We've aimed to find the perfect balance between phone and ticket support, so for solely technical matters you'll have to use our ticketing system, which will help you follow the communication as well as any new developments in the resolution of your issue.